Frequently Asked Questions
Everything you need to know about our 100% vegan and CO2 compensated hair care.
Are all Maria Nila products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free, certified by PETA, Leaping Bunny, and the Vegan Society. We never use animal-derived ingredients or test on animals.
How do I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey directly from our carrier's portal.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Apple Pay.
How do I know which hair care line is right for me?
Each of our color-coded lines is designed for specific hair needs. For example, Head & Hair Heal treats dandruff, while Luminous Colour protects dyed hair. You can take our Hair Quiz on the website for a personalized recommendation.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your location.